SHIPPING, RETURN & REFUND
Hopefully the answers are below; if you can't find what you need,
just write to us at
contact@momandalingerie.com
SHIPPING INFO
Pick the storefront you are shopping from to read about its delivery options.
U.S. Store: momandalingerie.com
Standard Shipping - Free (5-9 working days)
Local Shipping - Free (3-9 working days)
Standard Shipping - Free (5-9 working days)
Local Shipping - Free (3-9 working days)
momandalingerie.com
Delivery to the majority of EU member states:
Standard Shipping - FREE (4-20 working days)
Covered destinations:
Sweden, Spain(excluded: Santa Cruz de Tenerife, Las Palmas, Ceuta and Balears Province), Slovenia, Slovakia, Portugal(Azores and Madeira excluded), Poland, Netherlands, Malta, Lithuania, Latvia, Italy, Ireland, Hungary, Greece, Germany, France, Finland, Estonia, Denmark, Czech Republic, Cyprus, Bulgaria, Belgium and Austria
Delivery to Romania specifically:
Standard Shipping - 4.50€ (7-15 working days)
Delivery to the majority of EU member states:
Standard Shipping - FREE (4-20 working days)
Covered destinations:
Sweden, Spain(excluded: Santa Cruz de Tenerife, Las Palmas, Ceuta and Balears Province), Slovenia, Slovakia, Portugal(Azores and Madeira excluded), Poland, Netherlands, Malta, Lithuania, Latvia, Italy, Ireland, Hungary, Greece, Germany, France, Finland, Estonia, Denmark, Czech Republic, Cyprus, Bulgaria, Belgium and Austria
Delivery to Romania specifically:
Standard Shipping - 4.50€ (7-15 working days)
momandalingerie.com
Delivery to Mexico:
Grupo ampm - Free(6-11 working days to México)
Delivery to Singapore:
EMS - Free(8-15 working days to Singapore)
Delivery to Japan:
佐川急便 - Free(3-5 working days)
Delivery to Hong Kong SAR and Macao SAR:
快遞 - Free(2-3工作日)
Delivery to Other Countries or regions:
Standard Shipping - Free(7-20 working days)
Destinations in this group: Ascension Island, Tristan da Cunha, Togo, Tanzania, Sri Lanka, Sierra Leone, Seychelles, Senegal, Samoa, Papua New Guinea, Palestinian Territories, Mozambique, Mongolia, Mauritius, Mauritania, Malta, Mali, Libya, Liberia, Lesotho, Laos, Honduras, Guinea-Bissau, Guinea, Ghana, Gambia, Gabon, Fiji, Equatorial Guinea, Côte d’Ivoire, Congo - Brazzaville, Chad, Cayman Islands, Benin, Barbados, Antigua & Barbuda and Angola.
Delivery to All Remaining Countries/regions:
Standard Shipping - Free
Destinations in this group: Philippines, Suriname, Réunion, Peru, Moldova, Guyana, Dominican Republic, Cyprus, Bulgaria, Bosnia & Herzegovina, Bolivia, Armenia, Zimbabwe, Zambia, Vietnam, Tunisia, Slovakia, Romania, Nigeria, Morocco, Montenegro, Maldives, Madagascar, Lithuania, Latvia, Kenya, Indonesia, Hungary, Greece, Georgia, Egypt, Cambodia, Burundi, Brunei, Botswana, Belarus, Azerbaijan, Algeria, Czechia, Ireland, Ukraine, Denmark, Austria, Yemen, Western Sahara, Wallis & Futuna, British Virgin Islands, Vanuatu, Uzbekistan, Uganda, Tuvalu, Turks & Caicos Islands, Turkmenistan, Turkey, Tonga, Tokelau, Timor-Leste, Thailand, Tajikistan, Switzerland, Sweden, Eswatini, Svalbard & Jan Mayen, Sudan, St. Vincent & Grenadines, South Sudan, South Korea, South Georgia & South Sandwich Islands, Somalia, Solomon Islands, Slovenia, Sint Maarten, São Tomé & Príncipe, San Marino, St. Martin, St. Lucia, St. Helena, Rwanda, Russia, Cameroon, Portugal, Poland, Pitcairn Islands, Pakistan, Norway, Norfolk Island, Niue, Niger, New Caledonia, Netherlands, Nepal, Nauru, Namibia, Myanmar (Burma), Montserrat, Monaco, Mayotte, Martinique, Malaysia, Malawi, North Macedonia, Luxembourg, Liechtenstein, Kyrgyzstan, Kiribati, Kazakhstan, Jamaica, Isle of Man, Vatican City, Haiti, Guernsey, Guadeloupe, Grenada, Greenland, Gibraltar, French Southern Territories, French Guiana, Finland, Faroe Islands, Falkland Islands, Ethiopia, Estonia, Eritrea, El Salvador, Dominica, Djibouti, Curaçao, Croatia, Cook Islands, Congo - Kinshasa, Comoros, Cocos (Keeling) Islands, Christmas Island, Central African Republic, Cape Verde, Burkina Faso, British Indian Ocean Territory, Caribbean Netherlands, Bhutan, Belize, Belgium, Bahamas, Aruba, Argentina, Anguilla, Andorra, Åland Islands and Afghanistan.
Delivery to Mexico:
Grupo ampm - Free(6-11 working days to México)
Delivery to Singapore:
EMS - Free(8-15 working days to Singapore)
Delivery to Japan:
佐川急便 - Free(3-5 working days)
Delivery to Hong Kong SAR and Macao SAR:
快遞 - Free(2-3工作日)
Delivery to Other Countries or regions:
Standard Shipping - Free(7-20 working days)
Destinations in this group: Ascension Island, Tristan da Cunha, Togo, Tanzania, Sri Lanka, Sierra Leone, Seychelles, Senegal, Samoa, Papua New Guinea, Palestinian Territories, Mozambique, Mongolia, Mauritius, Mauritania, Malta, Mali, Libya, Liberia, Lesotho, Laos, Honduras, Guinea-Bissau, Guinea, Ghana, Gambia, Gabon, Fiji, Equatorial Guinea, Côte d’Ivoire, Congo - Brazzaville, Chad, Cayman Islands, Benin, Barbados, Antigua & Barbuda and Angola.
Delivery to All Remaining Countries/regions:
Standard Shipping - Free
Destinations in this group: Philippines, Suriname, Réunion, Peru, Moldova, Guyana, Dominican Republic, Cyprus, Bulgaria, Bosnia & Herzegovina, Bolivia, Armenia, Zimbabwe, Zambia, Vietnam, Tunisia, Slovakia, Romania, Nigeria, Morocco, Montenegro, Maldives, Madagascar, Lithuania, Latvia, Kenya, Indonesia, Hungary, Greece, Georgia, Egypt, Cambodia, Burundi, Brunei, Botswana, Belarus, Azerbaijan, Algeria, Czechia, Ireland, Ukraine, Denmark, Austria, Yemen, Western Sahara, Wallis & Futuna, British Virgin Islands, Vanuatu, Uzbekistan, Uganda, Tuvalu, Turks & Caicos Islands, Turkmenistan, Turkey, Tonga, Tokelau, Timor-Leste, Thailand, Tajikistan, Switzerland, Sweden, Eswatini, Svalbard & Jan Mayen, Sudan, St. Vincent & Grenadines, South Sudan, South Korea, South Georgia & South Sandwich Islands, Somalia, Solomon Islands, Slovenia, Sint Maarten, São Tomé & Príncipe, San Marino, St. Martin, St. Lucia, St. Helena, Rwanda, Russia, Cameroon, Portugal, Poland, Pitcairn Islands, Pakistan, Norway, Norfolk Island, Niue, Niger, New Caledonia, Netherlands, Nepal, Nauru, Namibia, Myanmar (Burma), Montserrat, Monaco, Mayotte, Martinique, Malaysia, Malawi, North Macedonia, Luxembourg, Liechtenstein, Kyrgyzstan, Kiribati, Kazakhstan, Jamaica, Isle of Man, Vatican City, Haiti, Guernsey, Guadeloupe, Grenada, Greenland, Gibraltar, French Southern Territories, French Guiana, Finland, Faroe Islands, Falkland Islands, Ethiopia, Estonia, Eritrea, El Salvador, Dominica, Djibouti, Curaçao, Croatia, Cook Islands, Congo - Kinshasa, Comoros, Cocos (Keeling) Islands, Christmas Island, Central African Republic, Cape Verde, Burkina Faso, British Indian Ocean Territory, Caribbean Netherlands, Bhutan, Belize, Belgium, Bahamas, Aruba, Argentina, Anguilla, Andorra, Åland Islands and Afghanistan.
RETURN & EXCHANGES
We'd like you to be delighted with what you bought. If it isn't right for you, simply ship it back. Returns are welcome for a refund when they meet the conditions listed here and are requested inside 30 days from the date you got your order:
* The item has to be in its original state: never worn, never washed, brand NEW and with the tag still attached.
* Wholesale orders and Final Sale items can't be returned or exchanged, unless the product arrives faulty or is not what you ordered.
* Any return that is shipped or requested once the allowed window has closed may be declined by us.
* Bundles and multi-packs need to be sent back complete and in the state described above to qualify for a refund.
* Shipping fees are excluded from refunds.
* The item has to be in its original state: never worn, never washed, brand NEW and with the tag still attached.
* Wholesale orders and Final Sale items can't be returned or exchanged, unless the product arrives faulty or is not what you ordered.
* Any return that is shipped or requested once the allowed window has closed may be declined by us.
* Bundles and multi-packs need to be sent back complete and in the state described above to qualify for a refund.
* Shipping fees are excluded from refunds.
Send an email to contact@momandalingerie.com quoting your order number and explaining why you want to return it. Within 2 business days we will reply with the address to send the parcel to.
* Sometimes our answer lands in a spam or junk folder, so have a look there if nothing has arrived after 2 business days.
* Follow the instructions we email you about how to pack the item for return, so that we are able to handle it without trouble.
* You pay for the postage when sending the product back to us.
* After your parcel arrives, allow 2-4 business days for us to handle it. The refund covers the value of the goods plus any taxes charged, but not postage fees. Depending on your bank, your credit might take up to two billing cycles to show on your statement.
* Sometimes our answer lands in a spam or junk folder, so have a look there if nothing has arrived after 2 business days.
* Follow the instructions we email you about how to pack the item for return, so that we are able to handle it without trouble.
* You pay for the postage when sending the product back to us.
* After your parcel arrives, allow 2-4 business days for us to handle it. The refund covers the value of the goods plus any taxes charged, but not postage fees. Depending on your bank, your credit might take up to two billing cycles to show on your statement.
* In some countries or regions we operate local return points. Write to contact@momandalingerie.com and we will give you the exact address:
Australia, Canada, United Kingdom, United States
* Elsewhere we don't yet have a local return point. Email contact@momandalingerie.com and we will work out a suitable way for you to send the item back.
Australia, Canada, United Kingdom, United States
* Elsewhere we don't yet have a local return point. Email contact@momandalingerie.com and we will work out a suitable way for you to send the item back.
We don't offer exchanges on this site. Please place a fresh order for the items you would like instead.
Be aware that requesting a cancellation doesn't always stop an order, because our system updates and shipping allocation can be out of step, so the order may still be processed and sent. A shipped order can no longer be canceled.
Should the order be sent anyway, wait until it arrives before starting the return. We will refund the order amount once we get the returned product back.
Should the order be sent anyway, wait until it arrives before starting the return. We will refund the order amount once we get the returned product back.
Choose a secure spot for your parcel to be left. MOMANDA takes no responsibility for parcels that go missing or are stolen. If the courier marks it delivered but you can't find it, ask the carrier for the proof of delivery, since our shipping methods allow leaving parcels in a safe place. When proof is supplied and the parcel still cannot be found, write to contact@momandalingerie.com and we will assist further. Parcels that were delivered but cannot be located are not refundable. A replacement, if we provide one, cannot then be returned for a refund.
Parcel Collection Duty for Israel and Further Countries
Parcels going to Israel, Germany, Spain and other relevant countries have to be collected within the pickup period set for them. If the recipient doesn't collect the parcel during that time, any delay, re-shipment charge or destruction of the parcel is the recipient's responsibility. MOMANDA cannot be held liable for parcels left uncollected.
Parcel Collection Duty for Israel and Further Countries
Parcels going to Israel, Germany, Spain and other relevant countries have to be collected within the pickup period set for them. If the recipient doesn't collect the parcel during that time, any delay, re-shipment charge or destruction of the parcel is the recipient's responsibility. MOMANDA cannot be held liable for parcels left uncollected.
Supplement to the withdrawal notice
Under EU Directive 2023/2673, which brought in new rules on the right of withdrawal, shoppers buying goods or services online may cancel their purchase within 14 days after the goods arrive, with no need to give a reason.
You can submit your withdrawal electronically through either the “Withdrawal Form” or the "Withdrawal From Contact Here" link available on our online shop.
Withdrawal From Contact Here
Electronic withdrawal follows a two-step process required by law. On the page (“Withdraw Form”) you fill in the details needed for the withdrawal, then clearly confirm your declaration (“Confirm Withdrawal”).
Once finished, you will get an acknowledgement that your declaration was received, delivered on a durable medium.
Within 2 business days our support team will check that your request is valid and get in touch to start the return and refund. Meanwhile, keep an eye on your inbox for any messages from contact@momandalingerie.com
* Follow the instructions we email you about how to pack the item for return, so that we are able to handle it without trouble.
* You pay for the postage when sending the product back to us.
* After your parcel arrives, allow 2-4 business days for us to handle it. The refund covers the value of the goods plus any taxes charged. Depending on your bank, your credit might take up to two billing cycles to show on your statement.
Under EU Directive 2023/2673, which brought in new rules on the right of withdrawal, shoppers buying goods or services online may cancel their purchase within 14 days after the goods arrive, with no need to give a reason.
You can submit your withdrawal electronically through either the “Withdrawal Form” or the "Withdrawal From Contact Here" link available on our online shop.
Withdrawal From Contact Here
Electronic withdrawal follows a two-step process required by law. On the page (“Withdraw Form”) you fill in the details needed for the withdrawal, then clearly confirm your declaration (“Confirm Withdrawal”).
Once finished, you will get an acknowledgement that your declaration was received, delivered on a durable medium.
Within 2 business days our support team will check that your request is valid and get in touch to start the return and refund. Meanwhile, keep an eye on your inbox for any messages from contact@momandalingerie.com
* Follow the instructions we email you about how to pack the item for return, so that we are able to handle it without trouble.
* You pay for the postage when sending the product back to us.
* After your parcel arrives, allow 2-4 business days for us to handle it. The refund covers the value of the goods plus any taxes charged. Depending on your bank, your credit might take up to two billing cycles to show on your statement.
REFUND POLICY
Returns are accepted for 30 days. Once 30 days have passed after you received the product, regrettably neither a refund nor an exchange is possible.
A returned item has to be unused, in the very state you got it, and inside its original packaging.
A receipt or other proof of purchase is needed to finish the return.
Do not ship your purchase back to the manufacturer.
A returned item has to be unused, in the very state you got it, and inside its original packaging.
A receipt or other proof of purchase is needed to finish the return.
Do not ship your purchase back to the manufacturer.
When your return has arrived and been checked, an email will tell you we have it, and will also say whether the refund is approved or refused.
If approved, the refund is processed and the money goes back automatically to your credit card or the payment method you originally used, within a set number of days.
If approved, the refund is processed and the money goes back automatically to your credit card or the payment method you originally used, within a set number of days.
Processing and checking a returned parcel usually takes us 4 to 6 business days.
If the refund still hasn't shown up after that period, reach our support team at contact@momandalingerie.com and we will answer inside 48 hours.
When the return has already been completed, email us the return receipt and tracking number so we can speed things along. We appreciate your patience and cooperation.
If the refund still hasn't shown up after that period, reach our support team at contact@momandalingerie.com and we will answer inside 48 hours.
When the return has already been completed, email us the return receipt and tracking number so we can speed things along. We appreciate your patience and cooperation.
Wholesale orders and Final Sale products can't be returned after purchase.
Final Sale Items: Anything labelled Final Sale is a clearance product sold at a steep discount.
1. Returns on Final Sale Items
Final Sale pieces can't be returned or exchanged, unless they are faulty or the wrong item was sent.
Returns or exchanges on Final Sale pieces are also refused for reasons such as, among others:
• Having changed your mind
• Worries about size or fit
• Personal taste about how the fabric feels, its thickness or comfort
• Ordinary differences in fabric texture or feel
• Whether the style suits you
• Colour that looks different because of lighting or your screen
• Small loose threads that don't affect wearing
• Damage caused by wearing, washing or other outside factors after use
• Wrinkles, creases or folds that come from packing or transit
* Because cross-border international shipping and handling are so costly, we can't take returns on these clearance pieces. If being able to return matters to you, avoid buying Final Sale items.
2. Reporting a problem
Think the item is faulty or the wrong one? Email contact@momandalingerie.com no later than 30 days after delivery, attaching clear photos or videos so we can assess it. We look at every case separately.
This does not affect your statutory rights.
Final Sale Items: Anything labelled Final Sale is a clearance product sold at a steep discount.
1. Returns on Final Sale Items
Final Sale pieces can't be returned or exchanged, unless they are faulty or the wrong item was sent.
Returns or exchanges on Final Sale pieces are also refused for reasons such as, among others:
• Having changed your mind
• Worries about size or fit
• Personal taste about how the fabric feels, its thickness or comfort
• Ordinary differences in fabric texture or feel
• Whether the style suits you
• Colour that looks different because of lighting or your screen
• Small loose threads that don't affect wearing
• Damage caused by wearing, washing or other outside factors after use
• Wrinkles, creases or folds that come from packing or transit
* Because cross-border international shipping and handling are so costly, we can't take returns on these clearance pieces. If being able to return matters to you, avoid buying Final Sale items.
2. Reporting a problem
Think the item is faulty or the wrong one? Email contact@momandalingerie.com no later than 30 days after delivery, attaching clear photos or videos so we can assess it. We look at every case separately.
This does not affect your statutory rights.
Where the item was flagged as a gift at purchase and sent straight to you, the value of your return is given as gift credit. A gift certificate is posted to you after the returned item reaches us.
Where it wasn't flagged as a gift, or the buyer had it delivered to themselves to hand over later, the refund goes to the buyer, who will then learn about your return.
Where it wasn't flagged as a gift, or the buyer had it delivered to themselves to hand over later, the refund goes to the buyer, who will then learn about your return.
Send your product back by post to our return address.
*Note: Local return addresses currently exist only in Australia, Canada, Germany, the United Kingdom and the United States; items coming from anywhere else must be sent to different locations.
Postage for sending the item back is paid by you, and it is non-refundable. If a refund is issued, the return postage is subtracted from it.
For an item worth more than $75, consider a tracked service or shipping insurance, as we can't promise your returned item will reach us.
*Note: Local return addresses currently exist only in Australia, Canada, Germany, the United Kingdom and the United States; items coming from anywhere else must be sent to different locations.
Postage for sending the item back is paid by you, and it is non-refundable. If a refund is issued, the return postage is subtracted from it.
For an item worth more than $75, consider a tracked service or shipping insurance, as we can't promise your returned item will reach us.
CONTACT US
Have a question or worry about a product, or any other issue? Our customer care team is ready to help. Write to us by email and we will reply as soon as we can.
Our inbox is open any time: contact@momandalingerie.com ! Messages sent outside business hours get an answer on the next business day.
Our inbox is open any time: contact@momandalingerie.com ! Messages sent outside business hours get an answer on the next business day.